Important Information Regarding Deliveries

Changes to myhermes deliveries in relation to COVID-19

I am updating all customers who order via my website or by ‘phone and require home delivery with the latest information concerning deliveries via myhermes in these challenging times. Myhermes has issued the following statement:

myhermes are putting in place a number of robust measures designed to make health and safety a top priority whilst still enabling people to send and receive parcels. We understand that deliveries to homes are not only convenient but could also prove to be a lifeline for many people and we take this responsibility extremely seriously.

So, we are making some changes to the way our couriers deliver parcels to offer ‘contact-free delivery’ right to everyone’s doorsteps. These include:

– Asking customers to choose a safe place for deliveries. Anybody due to receive a parcel should visit the tracking section and choose ‘divert’ to select a safe place. This can also be done through our app, within the MyPlaces section.

– If a safe place hasn’t been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email.

– For parcels requiring a signature, our couriers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. This will only happen when the customer opens the door and gives their name for security reasons. The courier will stay at least two steps away.

– If there is no safe place available, please be assured that we will always attempt delivery 3 times.

Be assured that Clive’s Candles is still in business and taking every care to maintain a clean and germ free environment – I even make my own hand sanitiser for use in the shop & studio!

Stay safe!

Kind regards,